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DSpace Digital Library of Jaipuria Institute of Management, Noida
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Results 1-9 of 9 (Search time: 0.004 seconds).
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Issue Date
Title
Author(s)
Feb-2010
Using Behavioral Science to Improve the Customer Experience
DeVine, John
;
Gilson, Keith
Aug-2016
The Four Pillars of Distinctive Customer Journeys
Dias, Joao
;
Ionutiu, Oana
;
Lhuer, Xavier
;
Ouwerkerk, Jasper van
Mar-2016
The Secret to Delighting Customers: Putting Employees First
Bhattacharjee, Dilip
;
Moreno, Jesus
;
Ortega, Francisco
Jul-2017
Why your Call Center is only Getting Noisier
Obeid, Maurice Hage
;
Neher, Kevin
;
Phalin, Greg
Jun-2017
The Expanding Role of Design in Creating an End-to-End Customer Experience
Breschi, Raffaele
;
Freundt, Tjark
;
Orebäck, Malin
;
Vollhardt, Kai
2016
Elevating the Customer Experince
Duncan, Ewan
Mar-2016
Putting behavioral psychology to work to improve the customer experience
Bhattacharjee, Dilip
;
Gilson, Keith
;
Yeon, Hyo
Mar-2016
Linking the customer experience to value
Maynes, Joel
;
Rawson, Alex
2018
Predicting Customer Experience and Discretionary Behaviors of Bank Customers in India
Wasan, Pratibha
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Author
2
Bhattacharjee, Dilip
2
Gilson, Keith
1
Breschi, Raffaele
1
DeVine, John
1
Dias, Joao
1
Duncan, Ewan
1
Freundt, Tjark
1
Ionutiu, Oana
1
Lhuer, Xavier
1
Maynes, Joel
.
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Subject
2
Customer Satisfaction
1
Call Center
1
Credibility
1
Customer Recommendation
1
Customer Relations
1
Customer-Care Sector
1
Digital Solutions
1
Digitization
1
Marketing
1
Purchase Intention
.
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Date issued
1
2018
2
2017
5
2016
1
2010