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DSpace Digital Library of Jaipuria Institute of Management, Noida
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Results 1-10 of 13 (Search time: 0.013 seconds).
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Issue Date
Title
Author(s)
Feb-2010
Using Behavioral Science to Improve the Customer Experience
DeVine, John
;
Gilson, Keith
Aug-2016
The Four Pillars of Distinctive Customer Journeys
Dias, Joao
;
Ionutiu, Oana
;
Lhuer, Xavier
;
Ouwerkerk, Jasper van
May-2020
Elevating customer experience excellence in the next normal
Emmanuelli, Constance
Mar-2016
The Secret to Delighting Customers: Putting Employees First
Bhattacharjee, Dilip
;
Moreno, Jesus
;
Ortega, Francisco
Jul-2017
Why your Call Center is only Getting Noisier
Obeid, Maurice Hage
;
Neher, Kevin
;
Phalin, Greg
Jun-2017
The Expanding Role of Design in Creating an End-to-End Customer Experience
Breschi, Raffaele
;
Freundt, Tjark
;
Orebäck, Malin
;
Vollhardt, Kai
2016
Elevating the Customer Experince
Duncan, Ewan
Mar-2016
Putting behavioral psychology to work to improve the customer experience
Bhattacharjee, Dilip
;
Gilson, Keith
;
Yeon, Hyo
Aug-2020
Retail Reimagined: The New Era for Customer Experience
Mckinsey and Company
2022
Validating the Antecedents of Customer M-Payment Loyalty: An Empirical Investigation
Srivastava, Shalini
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Author
2
Bhattacharjee, Dilip
2
Gilson, Keith
1
Breschi, Raffaele
1
DeVine, John
1
Dias, Joao
1
Duncan, Ewan
1
Emmanuelli, Constance
1
Freundt, Tjark
1
Ionutiu, Oana
1
Lhuer, Xavier
.
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Subject
2
Customer Satisfaction
2
Marketing
1
Call Center
1
COVID-19 and Customer Behaviour
1
Credibility
1
Customer Advocacy
1
Customer Behaviour
1
Customer Loyalty
1
Customer Recommendation
1
Customer Relations
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Date issued
4
2020 - 2022
9
2010 - 2019