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DSpace Digital Library of Jaipuria Institute of Management, Noida
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Issue Date
Title
Author(s)
May-2020
Elevating customer experience excellence in the next normal
Emmanuelli, Constance
Aug-2020
Retail Reimagined: The New Era for Customer Experience
Mckinsey and Company
2022
Validating the Antecedents of Customer M-Payment Loyalty: An Empirical Investigation
Srivastava, Shalini
Jun-2020
Building Security Into the Customer Experience
McKinsey
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Author
1
Emmanuelli, Constance
1
McKinsey
1
Mckinsey and Company
1
Srivastava, Shalini
Subject
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COVID-19 and Customer Behaviour
1
Customer Advocacy
1
Customer Behaviour
1
Customer Loyalty
1
India
1
M-Payment Services
1
Marketing
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Online Shopping
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Retail
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Risk Management
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Date issued
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2022
3
2020