Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/9459
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dc.contributor.authorEmerald Group Publishing-
dc.date.accessioned2020-11-21T14:06:15Z-
dc.date.available2020-11-21T14:06:15Z-
dc.date.issued2004-
dc.identifier.urihttp://hdl.handle.net/123456789/9459-
dc.description.abstractThe Nationwide’s regional call centers are designed to supplement the services of the society’s two main call centers, in Swindon and Nottingham. These two centers employ hundreds of staff, trained face to face by instructors working in classrooms. In order to meet the needs of the new regional centers, the Nationwide had to find an efficient way of introducing new staff and managers across the country to basic call‐center skills and to the Nationwide customer culture while maintaining an acceptable level of service.en_US
dc.language.isoenen_US
dc.publisherEmerald Group Publishingen_US
dc.subjectHuman Resource Managementen_US
dc.subjectCall centersen_US
dc.subjectTraining Methodsen_US
dc.subjectBuilding Societiesen_US
dc.titleNationwide Dials up Training over the Telephone for Call‐Center Staff: ... and the Results Surpass those of the Classroom‐Based Approachen_US
dc.typeArticleen_US
dc.volume12en_US
dc.journalHuman Resource Management International Digesten_US
dc.issue1en_US
dc.page2p.en_US
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