Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/9457| Title: | Lloyds TSB Banks on Call‐Center Quality: Staff Benefit from Training and Career Development |
| Authors: | Emerald Group Publishing |
| Keywords: | Human Resource Management Call Centers Banks Working Conditions Training Career Development |
| Issue Date: | 2004 |
| Publisher: | Emerald Group Publishing |
| Abstract: | More than ten million Britons currently use telephone banking and an estimated 11.5 million online active bank accounts are in use – more than in any other European country. These figures demonstrate that Internet and telephone banking are firmly embedded in everyday lives and are here to stay. Lloyds TSB has been working not only to ensure that its call centers provide the best possible service to customers, but also that it provides its staff with the best possible place to work. |
| URI: | http://hdl.handle.net/123456789/9457 |
| Appears in Collections: | Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Lloyds TSB Banks on.pdf | 782.07 kB | Adobe PDF | View/Open Request a copy |
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