Lloyds TSB Banks on Call‐Center Quality: Staff Benefit from Training and Career Development

Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/9457

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DC Field	Value	Language
dc.contributor.author	Emerald Group Publishing	-
dc.date.accessioned	2020-11-21T13:41:27Z	-
dc.date.available	2020-11-21T13:41:27Z	-
dc.date.issued	2004	-
dc.identifier.uri	http://hdl.handle.net/123456789/9457	-
dc.description.abstract	More than ten million Britons currently use telephone banking and an estimated 11.5 million online active bank accounts are in use – more than in any other European country. These figures demonstrate that Internet and telephone banking are firmly embedded in everyday lives and are here to stay. Lloyds TSB has been working not only to ensure that its call centers provide the best possible service to customers, but also that it provides its staff with the best possible place to work.	en_US
dc.language.iso	en	en_US
dc.publisher	Emerald Group Publishing	en_US
dc.subject	Human Resource Management	en_US
dc.subject	Call Centers	en_US
dc.subject	Banks	en_US
dc.subject	Working Conditions	en_US
dc.subject	Training	en_US
dc.subject	Career Development	en_US
dc.title	Lloyds TSB Banks on Call‐Center Quality: Staff Benefit from Training and Career Development	en_US
dc.type	Article	en_US
dc.volume	12	en_US
dc.journal	Human Resource Management International Digest	en_US
dc.issue	1	en_US
dc.page	3p.	en_US
Appears in Collections:	Articles

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