Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/3116Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Bhattacharjee, Dilip | - |
| dc.contributor.author | Moreno, Jesus | - |
| dc.contributor.author | Ortega, Francisco | - |
| dc.date.accessioned | 2020-06-26T04:17:25Z | - |
| dc.date.available | 2020-06-26T04:17:25Z | - |
| dc.date.issued | 2016-03 | - |
| dc.identifier.uri | http://hdl.handle.net/123456789/3116 | - |
| dc.language.iso | en | en_US |
| dc.publisher | McKinsey Global Institute | en_US |
| dc.subject | Customer Experience | en_US |
| dc.title | The Secret to Delighting Customers: Putting Employees First | en_US |
| dc.title.alternative | The Main Hurdle in Customer Experience is Translating Boardroom Vision into Action at the front line. Empowered Employees are the Key. | en_US |
| dc.type | Technical Report | en_US |
| Appears in Collections: | McKinsey Reports | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| The secret to delighting customers Putting employees first.pdf | 3.86 MB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.