Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/3116| Title: | The Secret to Delighting Customers: Putting Employees First |
| Other Titles: | The Main Hurdle in Customer Experience is Translating Boardroom Vision into Action at the front line. Empowered Employees are the Key. |
| Authors: | Bhattacharjee, Dilip Moreno, Jesus Ortega, Francisco |
| Keywords: | Customer Experience |
| Issue Date: | Mar-2016 |
| Publisher: | McKinsey Global Institute |
| URI: | http://hdl.handle.net/123456789/3116 |
| Appears in Collections: | McKinsey Reports |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| The secret to delighting customers Putting employees first.pdf | 3.86 MB | Adobe PDF | View/Open |
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