Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2940| Title: | Putting behavioral psychology to work to improve the customer experience |
| Authors: | Bhattacharjee, Dilip Gilson, Keith Yeon, Hyo |
| Keywords: | Customer Experience |
| Issue Date: | Mar-2016 |
| Publisher: | McKinsey Global Institute |
| URI: | http://hdl.handle.net/123456789/2940 |
| Appears in Collections: | McKinsey Reports |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Putting behavioral psychology to work final.pdf | 6.25 MB | Adobe PDF | View/Open |
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