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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2760
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dc.contributor.authorTon, Zeynep-
dc.contributor.authorReavis, Cate-
dc.contributor.authorKalloch, Sarah-
dc.date.accessioned2020-06-23T08:44:49Z-
dc.date.available2020-06-23T08:44:49Z-
dc.date.issued2017-05-
dc.identifier.urihttp://hdl.handle.net/123456789/2760-
dc.language.isoenen_US
dc.publisherMIT Management Sloan Schoolen_US
dc.subjectOperations Managementen_US
dc.titleQuest Diagnostics (A): Improving Performance at the Call Centersen_US
dc.typeArticleen_US
Appears in Collections:Business Case Studies

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