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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2760
Title: Quest Diagnostics (A): Improving Performance at the Call Centers
Authors: Ton, Zeynep
Reavis, Cate
Kalloch, Sarah
Keywords: Operations Management
Issue Date: May-2017
Publisher: MIT Management Sloan School
URI: http://hdl.handle.net/123456789/2760
Appears in Collections:Business Case Studies

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