Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2553Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Pulido, Alfonso | - |
| dc.contributor.author | Stone, Dorian | - |
| dc.contributor.author | Strevel, John | - |
| dc.date.accessioned | 2020-06-22T12:06:17Z | - |
| dc.date.available | 2020-06-22T12:06:17Z | - |
| dc.date.issued | 2014-03 | - |
| dc.identifier.uri | http://hdl.handle.net/123456789/2553 | - |
| dc.publisher | McKinsey | en_US |
| dc.subject | Customer Satisfaction | en_US |
| dc.subject | Marketing | en_US |
| dc.title | The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency | en_US |
| dc.type | Article | en_US |
| Appears in Collections: | Articles | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| The three Cs of customer satisfaction Consistency consistency consistency.pdf | 99.04 kB | Adobe PDF | View/Open Request a copy |
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