Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2553
Title: The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency
Authors: Pulido, Alfonso
Stone, Dorian
Strevel, John
Keywords: Customer Satisfaction
Marketing
Issue Date: Mar-2014
Publisher: McKinsey
URI: http://hdl.handle.net/123456789/2553
Appears in Collections:Articles

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