Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2533
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dc.contributor.authorDeVine, John-
dc.contributor.authorLal, Shyam-
dc.contributor.authorZea, Michael-
dc.date.accessioned2020-06-22T10:11:19Z-
dc.date.available2020-06-22T10:11:19Z-
dc.date.issued2012-01-
dc.identifier.urihttp://hdl.handle.net/123456789/2533-
dc.publisherMcKinsey Quarterlyen_US
dc.subjectService Designen_US
dc.subjectHuman Factoren_US
dc.subjectCustomer Serviceen_US
dc.titleThe Human Factor in Service Designen_US
dc.typeArticleen_US
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