Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2533
Title: The Human Factor in Service Design
Authors: DeVine, John
Lal, Shyam
Zea, Michael
Keywords: Service Design
Human Factor
Customer Service
Issue Date: Jan-2012
Publisher: McKinsey Quarterly
URI: http://hdl.handle.net/123456789/2533
Appears in Collections:Articles

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