Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/2533| Title: | The Human Factor in Service Design |
| Authors: | DeVine, John Lal, Shyam Zea, Michael |
| Keywords: | Service Design Human Factor Customer Service |
| Issue Date: | Jan-2012 |
| Publisher: | McKinsey Quarterly |
| URI: | http://hdl.handle.net/123456789/2533 |
| Appears in Collections: | Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| The human factor in service design.pdf | 561.81 kB | Adobe PDF | View/Open Request a copy |
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