Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/2160
Title: Customers Are Forever
Other Titles: Many companies forget their customers once the sale Is done, without realislng that customer service Is a key dlHerentlator In a competitive market
Authors: Bennet, Dag
Keywords: Consumer Behaviour
Issue Date: 2004
Publisher: Businessworld
URI: http://hdl.handle.net/123456789/2160
Appears in Collections:Business Case Studies

Files in This Item:
File Description SizeFormat 
Customers Are Forever Page 46-51.pdf5.91 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.