Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/13712| Title: | Predicting Customer Experience and Discretionary Behaviors of Bank Customers in India |
| Authors: | Wasan, Pratibha |
| Keywords: | Customer Satisfaction Customer Experience Credibility Purchase Intention Customer Recommendation Word of Mouth |
| Issue Date: | 2018 |
| Publisher: | Emerald Insight |
| URI: | http://hdl.handle.net/123456789/13712 |
| Appears in Collections: | 1-Research Papers |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Predicting Customer Experience and Discretionary Behaviors of Bank Customers in India.pdf | 376.84 kB | Adobe PDF | View/Open Request a copy |
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