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DSpace Digital Library of Jaipuria Institute of Management, Noida
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Issue Date
Title
Author(s)
Mar-2016
The Secret to Delighting Customers: Putting Employees First
Bhattacharjee, Dilip
;
Moreno, Jesus
;
Ortega, Francisco
Mar-2016
Putting behavioral psychology to work to improve the customer experience
Bhattacharjee, Dilip
;
Gilson, Keith
;
Yeon, Hyo
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Gilson, Keith
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Moreno, Jesus
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Ortega, Francisco
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Yeon, Hyo