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DSpace Digital Library of Jaipuria Institute of Management, Noida
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Issue Date
Title
Author(s)
Mar-2016
The Secret to Delighting Customers: Putting Employees First
Bhattacharjee, Dilip
;
Moreno, Jesus
;
Ortega, Francisco
2016
Elevating the Customer Experince
Duncan, Ewan
Mar-2016
Putting behavioral psychology to work to improve the customer experience
Bhattacharjee, Dilip
;
Gilson, Keith
;
Yeon, Hyo
Aug-2020
Retail Reimagined: The New Era for Customer Experience
Mckinsey and Company
Mar-2016
Linking the customer experience to value
Maynes, Joel
;
Rawson, Alex
Discover
Author
2
Bhattacharjee, Dilip
1
Duncan, Ewan
1
Gilson, Keith
1
Maynes, Joel
1
Mckinsey and Company
1
Moreno, Jesus
1
Ortega, Francisco
1
Rawson, Alex
1
Yeon, Hyo
Subject
1
Marketing
1
Retail
Date issued
1
2020
4
2016