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Issue Date | Title | Author(s) |
---|---|---|
Mar-2016 | From touchpoints to journeys: | Maechler, Nicolas; Neher, Kevin; Park, Robert |
Sep-2021 | Rebooting customer experience to bring back the magic of travel | Scully, Ellen; Douma, Filipa; Krishnan, Vik; Seeley, Jules; Neher, Kevin; Obeid, Maurice |
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