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Issue Date | Title | Author(s) |
---|---|---|
May-2017 | Quest Diagnostics (A): Improving Performance at the Call Centers | Ton, Zeynep; Reavis, Cate; Kalloch, Sarah |
Mar-2015 | “We Are Market Basket” | Ton, Zeynep; Kochan, Thomas A.; Reavis, Cate |
May-2016 | Managed by Q | Ton, Zeynep; Reavis, Cate |