Browsing by Author DeVine, John
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| Jan-2012 | The Human Factor in Service Design | DeVine, John; Lal, Shyam; Zea, Michael |
| Feb-2010 | Using Behavioral Science to Improve the Customer Experience | DeVine, John; Gilson, Keith |