Browsing by Subject Customer Service
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| Jan-2012 | The Human Factor in Service Design | DeVine, John; Lal, Shyam; Zea, Michael |
| Jun-2020 | Reimagining Customer Service To Manage Delinquencies After COVID-19 | McKinsey |