Browsing by Subject Customer Satisfaction
Showing results 1 to 11 of 11
| Issue Date | Title | Author(s) |
| 2017 | Analyzing the Factors Affecting Supply Chain Performance of Organized Retail Industry: A Study on Indian Metro Cities | Singh, Sonali |
| Sep-2020 | Competing on Customer Outcomes | Bertini, Marco; Koenigsberg, Oded |
| 2022 | Consumer Purchase Decision Involvement Across Product Categories and Demographics | Bansal, Ajay; Srivastava, Vinita |
| 2021 | Do Corporate Social Responsibility (CSR) Initiatives Boost Customer Retention in the Hotel Industry A Moderation-Mediation Approach | Srivastava, Shalini; Singh, Nidhi |
| 2019 | An Empirical Study on the Cellular Subscribers Churn, Selection Factors and Satisfaction with the Services | Misra, Richa; Singh, Sonali; Mahajan, Renuka |
| 2023 | Online Retail Service Quality: What Matters Most for Customer Satisfaction? | Bansal, Ajay; Singh, Sonali; Misra, Richa |
| 2018 | Predicting Customer Experience and Discretionary Behaviors of Bank Customers in India | Wasan, Pratibha |
| Mar-2014 | The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency | Pulido, Alfonso; Stone, Dorian; Strevel, John |
| 2019 | Understanding Customers Journey Mapping in the Context of Travel and Tourism | Dey, Banasree |
| Feb-2010 | Using Behavioral Science to Improve the Customer Experience | DeVine, John; Gilson, Keith |
| 2018 | Variable Selection of Customers for Churn Analysis in Telecommunication Industry | Mahajan, Renuka |
