Browsing by Subject Customer Experience
Showing results 1 to 13 of 13
| Issue Date | Title | Author(s) |
| Jun-2020 | Building Security Into the Customer Experience | McKinsey |
| May-2020 | Elevating customer experience excellence in the next normal | Emmanuelli, Constance |
| 2016 | Elevating the Customer Experince | Duncan, Ewan |
| Jun-2017 | The Expanding Role of Design in Creating an End-to-End Customer Experience | Breschi, Raffaele; Freundt, Tjark; Orebäck, Malin; Vollhardt, Kai |
| Aug-2016 | The Four Pillars of Distinctive Customer Journeys | Dias, Joao; Ionutiu, Oana; Lhuer, Xavier; Ouwerkerk, Jasper van |
| Mar-2016 | Linking the customer experience to value | Maynes, Joel; Rawson, Alex |
| 2018 | Predicting Customer Experience and Discretionary Behaviors of Bank Customers in India | Wasan, Pratibha |
| Mar-2016 | Putting behavioral psychology to work to improve the customer experience | Bhattacharjee, Dilip; Gilson, Keith; Yeon, Hyo |
| Aug-2020 | Retail Reimagined: The New Era for Customer Experience | Mckinsey and Company |
| Mar-2016 | The Secret to Delighting Customers: Putting Employees First | Bhattacharjee, Dilip; Moreno, Jesus; Ortega, Francisco |
| Feb-2010 | Using Behavioral Science to Improve the Customer Experience | DeVine, John; Gilson, Keith |
| 2022 | Validating the Antecedents of Customer M-Payment Loyalty: An Empirical Investigation | Srivastava, Shalini |
| Jul-2017 | Why your Call Center is only Getting Noisier | Obeid, Maurice Hage; Neher, Kevin; Phalin, Greg |
